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VoIP

What is VoIP?

VoIP is an acronym for Voice over Internet Protocol, or in more common terms phone service over the Internet.
If you have a reasonable quality internet connection, you can get your phone service delivered via your Internet connection instead of through a phone company.

The main reason people are so massively turning to VoIP technology is the cost. VoIP normally gives businesses a monthly saving on their phone charges as well as giving employees the ability to work remotely with ease and always be in contact.

For individuals, VoIP is not only the thing that has revolutionized voice calling worldwide, but it is also a means to have fun communicating through computers and mobile devices for free.

How does VoIP work?

With VoIP, analog voice calls are converted into packets of data. The packets travel like any other type of data, such as e-mail, over the public Internet and/or any private Internet Protocol (IP) network.

Key features with our VoIP solution include:

Cloud Based – Enables pure flexibility, just needs an internet connection!

Keep your number – Port your existing business numbers/DDI’s

Feature Rich – Call pick up, call return, call transfer, call waiting, caller ID, do not disturb, hunt groups and extension dialing all come as standard.

Mobile App – Have your desk phone linked to your mobile, great if you’re working mobile/abroad.

Unlimited Call Bundle – Get complete control of your telephone bill. No paying per minute.

Call Recording – Cloud based recording available on our VoIP system, never worry about storage again, you specify the retention of call recordings.

Integration – Our VoIP platform is able to integrate with your existing applications such as your CRM, which enables such functions as click to dial.

Support – Access to our dedicated telephony support team! With you every step of the way.

Email us to discuss your options

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Glossary

Meta Tags

Meta tags and metadata allows the website to define non-visible information about the website. Search engines can use this information to determine what information they should feature in the search results etc.

Alt Text

Stands for alternative text. This is the text that is displayed if an image fails to load and is also used for accessibility. If you are blind, your computer will read out the image alt text as a way of describing to the user what the image is portraying.

HTML5 Element Tags

HTML5 offers new semantic elements to define different parts of a web page which make it easier for search engines to locate and read relevant content on your site.

Backend

This is the non-customer facing, behind the scenes part of the website. EG, the code files and databases which make the website work.

Breadcrumb Navigation Paths

These are text links which show the user where abouts on the website they are in relation to other content on the site. If they clicked on ‘Link 1’ from the homepage, the breadcrumb on that page would display as ‘Home > Link 1’. You can then use these links to quickly navigate back to previously visited or other relative pages on the website.

Google Analytics

Google Analytics allows you to track pages on your website and monitor which pages are viewed the most, how visitors got to that page and how long they stayed on that page. You can then use this information to improve weaker pages and also to find ways to encourage visitors to come back to your website. Read more here.