01256 863050 info@webdirections.co.uk

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IT support

Web Directions offers IT support in the form of a cost-effective call out service…

Whether you have stand-alone or networked computers we can help with most problems.
Please email office@webdirections.co.uk if you have any issues.

Call us if you are having problems with:

  • Slow hardware
  • Virus/Malware infection(s)
  • Hardware upgrades
  • Internet connection, broadband and/or wireless issues
  • Email setup

Need to upgrade your Windows OS? We can help with upgrades to Windows 7 or 8 – we can supply latest versions of Microsoft Office software as well.

Repairs and Upgrades:
Desktop PC’s and some laptops/netbooks/tablets

  • Upgrade RAM to increase responsiveness
  • Increase hard drive size to increase storage
  • Upgrade hardware graphics cards
  • Upgrade your optical drive to a DVD rewriter or Blu-ray.
  • Supply external hard drives with automatic backup software.
  • Replace failed parts due to power surges
  • Upgrade your surge protection
  • Spyware/Malware removal
  • Data recovery from hard drives

HAVE YOU RECEIVED NEW EMAIL ADDRESSES FROM US?

If you have had a new email address from us and want to set up a new email account on your iPhone or iPad please download our instruction guide here.
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Glossary

Meta Tags

Meta tags and metadata allows the website to define non-visible information about the website. Search engines can use this information to determine what information they should feature in the search results etc.

Alt Text

Stands for alternative text. This is the text that is displayed if an image fails to load and is also used for accessibility. If you are blind, your computer will read out the image alt text as a way of describing to the user what the image is portraying.

HTML5 Element Tags

HTML5 offers new semantic elements to define different parts of a web page which make it easier for search engines to locate and read relevant content on your site.

Backend

This is the non-customer facing, behind the scenes part of the website. EG, the code files and databases which make the website work.

Breadcrumb Navigation Paths

These are text links which show the user where abouts on the website they are in relation to other content on the site. If they clicked on ‘Link 1’ from the homepage, the breadcrumb on that page would display as ‘Home > Link 1’. You can then use these links to quickly navigate back to previously visited or other relative pages on the website.

Google Analytics

Google Analytics allows you to track pages on your website and monitor which pages are viewed the most, how visitors got to that page and how long they stayed on that page. You can then use this information to improve weaker pages and also to find ways to encourage visitors to come back to your website. Read more here.