01256 863050 info@webdirections.co.uk

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Web Directions FAQs

Welcome to Web Directions FAQs:

To achieve a perfect understanding.

Will my website be found if someone searches for my goods or service via Google?

Yes – but it depends on what the person is typing in the search bar. If you are expecting your website to appear in the first page of Google and numerous enquiries to start flooding in to your inbox from day one, it is not going to happen. It takes approximately four-six weeks for Google to start to pick up your website and, even then, where you appear on Google results depends on a lot of factors such as the amount of unique visitors your site gets, whether you have any reciprocated links to other websites and how well you’ve written your website text. Unless you are undertaking a Google ad campaign or paying for specialist SEO, you are certain to have a lot of competition to compete against on the world wide web. We strongly recommend you think carefully about the content of your website and include in the text you are supplying us the keywords and phrases your potential customers may be typing in to the Google search bar.
Please see our SEO page here, & promoting your website page here.


Payment – how does it work?

It is very simple, we will send you two separate invoices. One invoice for your domain, email services, web hosting and other monthly services ;  basically all the services that are to be paid to us by an annual or monthly direct debit. The other invoice will be for the one off services we are going to provide to you such as the creation of your website, a logo, business cards, digital letterheads, printing and signage (we may ask you for a deposit or part payment before we can get started). Payment of your domain, emails and web hosting invoice is via monthly Direct Debit using the payment gateway Go Cardless. We simply take your total annual amount and divide it by 12 months with you receiving the invoice from us at the start of your time with us. Please note: We will not alter your Direct Debit unless you add or remove additional services throughout the year. If you would prefer to pay the invoice in full every year, we can still take the payment by annual direct debit instead of monthly payments. The other account, for the design of your website along with any additional one off services (business cards etc.) will be billed once completed and must be paid in full within 14 days. Please be prepared for your account handler to ask you for a small deposit before we undertake any build and design work. If you don’t pay us, we may (it is very rare) put this web page up on your domain https://www.webdirections.co.uk/cowboystatus/ until you pay us.


Emails – how does it work?

We provide you with the email addresses you require but please be aware it is your responsibility to download and back-up your emails on a regular basis. We are not accountable for any loss of data due to a hardware failure. Once your emails have been downloaded into your inbox, they are yours not ours. If you lose them for any reason, we will of course try to recover them if we can, but it is not our responsibility. We are simply providing you with the facilities to use an email address and are ensuring the emails arrive in your PC, Smartphone and or Tablet. Read more about our email services here.


Who’s responsibility is it to add my new email account(s) on to my devices (PCs, Smartphones and Tablets)?

Unless pre-agreed or you have an IT support contract with us, it is your responsibility. We provide an email service which can be accessed via webmail, it is your choice if you decide to access your account via a third party provider/software. There are many different email clients you could be using (Outlook, Mac Mail, Thunderbird ect.) all with varying degrees of complexity – each one has a slightly different procedure for email set up but we will show you where you can get instructions via the internet or you can take the settings we provide you with to an IT support company. We also have a number of helpful user guides for setting up your email on our downloads page.


What happens if I want to cancel my website and email services with Web Directions  or move my services to another supplier?

We don’t sign you up to a contract. We hope that the level of support and service you receive from us will be enough to make you want to stay but we understand that sometimes clients decide to stop using our services. You are free to leave at anytime.
If you decide to move to another supplier for hosting your website, email services or domain, we will assist you as much as possible to make it a seamless process, but we do charge a one off fee of £25.00 to cover the administration. As long as your payments are up to date we can simply email you the digital files, or supply them to you on a USB stick, or via We Transfer to give to your new supplier. You are welcome to view our terms and conditions here.


Who owns my website and domain?

You do, not us. You will have paid for your website to be created so it is yours. Your domain is registered by us and kept on our master account, but it belongs to you.


Will Web Directions create the text for me?

Nobody knows your goods or services better than you do, but we are not all creative writers. You may have a family member or friend who can help you with the wording. A great tip is to look at what other people supplying the same goods and services have said, and use this as inspiration when writing your text. Please read our page regarding SEO before considering the text of your website. We can write the text for you, after a meeting or phone conversation, but we would quote for this separately. If deemed necessary the professional services of a copy writer may be needed.


Can I edit/update my own website?

Yes, all our website are built using WordPress and can be edited and updated by you, the client. We will supply you with the username and password to enable you to change photos and text. However, we do ask our clients to leave the bespoke graphics, and any structural changes to us to amend for you. After your website has gone live, we can offer you a 1 hour training session where we will show you how to edit your wesbite. We also have a number of helpful user guides on our downloads page.


I’m not very tech savvy so will need Web Directions to amend my website for me at times – how does this work?

That’s fine, we are used to dealing with all levels of technical expertise so for our ‘novice’ clients, we always try to keep our charges low. You simply supply your changes to your account handler who will let you know how much they will cost before we go ahead. This work is charged by the rate of £55.00 per hour. Minimum change is £25.00.


After Web Directions has secured (purchased) my new domain name (my www – website address URL) and while the website is being planned and subsequently created, will there be anything on my domain for people to see ?

Normally we will display this page www.webdirections.co.uk/standardholdingpage or you can ask us to create something bespoke for you. This would normally be your logo with  basic message and/or your phone number. This would incur a one off £25.00 + vat charge. Alternatively, FOC, you could ask us to forward your domain to your company Facebook page, if you have one, until your new  website is approved.

Can we arrange a meeting?

Yes it’s always a good idea if you are local, our offices are manned from 07:00 to 19:00 weekdays and from 08:30 to 12:00 Saturdays.

We have clients from Aldershot to Aberdeen; if you are not local, everything can be explained easily over the phone and/or over email. We often also use Skype or Facetime to talk to our clients.

Download our location map here.

How to find Webdirections

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Glossary

Meta Tags

Meta tags and metadata allows the website to define non-visible information about the website. Search engines can use this information to determine what information they should feature in the search results etc.

Alt Text

Stands for alternative text. This is the text that is displayed if an image fails to load and is also used for accessibility. If you are blind, your computer will read out the image alt text as a way of describing to the user what the image is portraying.

HTML5 Element Tags

HTML5 offers new semantic elements to define different parts of a web page which make it easier for search engines to locate and read relevant content on your site.

Backend

This is the non-customer facing, behind the scenes part of the website. EG, the code files and databases which make the website work.

Breadcrumb Navigation Paths

These are text links which show the user where abouts on the website they are in relation to other content on the site. If they clicked on ‘Link 1’ from the homepage, the breadcrumb on that page would display as ‘Home > Link 1’. You can then use these links to quickly navigate back to previously visited or other relative pages on the website.

Google Analytics

Google Analytics allows you to track pages on your website and monitor which pages are viewed the most, how visitors got to that page and how long they stayed on that page. You can then use this information to improve weaker pages and also to find ways to encourage visitors to come back to your website. Read more here.