Welcome to Web Directions FAQs:
To achieve a perfect understanding.
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Yes – but it depends on what the person is typing in the search bar. If you are expecting your website to appear in the first page of Google and numerous enquiries to start flooding in to your inbox from day one, it is not going to happen. It takes approximately four-six weeks for Google to start to pick up your website and, even then, where you appear on Google results depends on a lot of factors such as the amount of unique visitors your site gets, whether you have any reciprocated links to other websites and how well you’ve written your website text. Unless you are undertaking a Google ad campaign or paying for specialist SEO, you are certain to have a lot of competition to compete against on the world wide web. We strongly recommend you think carefully about the content of your website and include in the text you are supplying us the keywords and phrases your potential customers may be typing in to the Google search bar.
Please see our SEO page here, & promoting your website page here.
It is very simple, we will send you two separate invoices, one for your domain, emails and web hosting and the other for the creation of your website. Payment of your domain, emails and web hosting invoice is via monthly Direct Debit using the payment gateway Go Cardless. We simply take your total annual amount and divide it by 12 months with you receiving the invoice from us at the start of your time with us. Please note: We will not alter your Direct Debit unless you add or remove additional services throughout the year. If you would prefer to pay the invoice in full every year, we can still take the payment by annual direct debit instead of monthly payments. The other account, for the design of your website along with any additional one off services (business cards etc.) will be billed once completed and must be paid in full within 14 days. Please be prepared for your account handler to ask you for a small deposit before we undertake any build and design work.
We provide you with the email addresses you require but please be aware it is your responsibility to download and back-up your emails on a regular basis. We are not accountable for any loss of data due to a hardware failure. Once your emails have been downloaded into your inbox, they are yours not ours. If you lose them for any reason, we will of course try to recover them if we can, but it is not our responsibility. We are simply providing you with the facilities to use an email address and are ensuring the emails arrive in your PC, Smartphone and or Tablet. Read more about our email services here.
We don’t sign you up to a contract. We hope that the level of support and service you receive from us will be enough to make you want to stay but we understand that sometimes clients decide to stop using our services. You are free to leave at anytime.
If you decide to move to another supplier for hosting your website, email services or domain, we will assist you as much as possible to make it a seamless process, but we do charge a one off fee of £25.00 to cover the administration. As long as your payments are up to date we can simply email you the digital files, or supply them to you on a USB stick, or via We Transfer to give to your new supplier. You are welcome to view our terms and conditions here.
You do, not us. You will have paid for your website to be created so it is yours. Your domain is registered by us and kept on our master account, but it belongs to you.
Nobody knows your goods or services better than you do, but we are not all creative writers. You may have a family member or friend who can help you with the wording. A great tip is to look at what other people supplying the same goods and services have said, and use this as inspiration when writing your text. Please read our page regarding SEO before considering the text of your website. We can write the text for you, after a meeting or phone conversation, but we would quote for this separately. If deemed necessary the professional services of a copy writer may be needed.
Yes, all our website are built using WordPress and can be edited and updated by you, the client. We will supply you with the username and password to enable you to change photos and text. However, we do ask our clients to leave the bespoke graphics, and any structural changes to us to amend for you. After your website has gone live, we can offer you a 1 hour training session where we will show you how to edit your wesbite. We also have a number of helpful user guides on our downloads page.
That’s fine, we are used to dealing with all levels of technical expertise so for our ‘novice’ clients, we always try to keep our charges low. You simply supply your changes to your account handler who will let you know how much they will cost before we go ahead. This work is charged by the rate of £55.00 per hour. Minimum change is £25.00.
Normally we will display this page www.webdirections.co.uk/standardholdingpage or you can ask us to create something bespoke for you. This would normally be your logo with basic message and/or your phone number. This would incur a one off £25.00 + vat charge. Alternatively, FOC, you could ask us to forward your domain to your company Facebook page, if you have one, until your new website is approved.
Yes it’s always a good idea if you are local, our offices are manned from 07:00 to 19:00 weekdays and from 08:30 to 12:00 Saturdays.
We have clients from Aldershot to Aberdeen; if you are not local, everything can be explained easily over the phone and/or over email. We often also use Skype or Facetime to talk to our clients.